New Day

We have upgraded the technology behind your accounts, transactions and everyday banking to a smarter, more intuitive platform designed to meet your needs. The new system provides a faster, easier, and more secure solution for your banking. The upgrade is all about enhancing your experience and delivering on our promise of simple.

View FAQ's  View Upgrade Communication

 

Important Information for you to be aware of.

 

Category    What you need to know

Online Banking
  • A simple re-enrollment process is required to access online banking. View Video
  • To login for the first time after the upgrade, select “Enroll in Online Banking” from the login screen. On mobile this is below the login fields, and on desktop there is a button in the top right of the screen.
  • You will need to set up a new password during re-enrollment.
  • Be aware that you must have a unique email address to access online banking. Learn More
  • One login allows you to easily toggle between your personal and business relationships. View Video
  • Cash Management customers will still utilize the PeoplesOnline Cash Management platform.
Mobile Banking
  • Our mobile app got an upgrade! The mobile app automatically updated if you had auto-updates on for your apps. If not, you will need to update the new app manually by visiting the app store that corresponds with your device’s operating system.
Zelle
  • Zelle is no longer available. We have a new person to person payment platform. View Video
Bill Pay
  • Bill Pay screens have a different look and additional features.
Telephone Banking
  • Re-enrollment is required. 
  • Telephone Banking is accessed by calling 877.888.1388.
  • The menu options have changed.
Statements
  • Paper statements and eStatements have a new look. 
  • Your first statement after June 23 will cover activity from June 19 through your normal statement date.
  • You will receive statements going forward on your normal schedule.
Quicken/Quickbooks
  • For continued operation of Quicken and QuickBooks software, you will need to take action after June 23. Learn More
  • Direct Connect is no longer available and you will now use Web Connect to download your transactions.
Debit Card and Account Numbers
  • No need to order new checks or a new debit card. All your information remained the same.

Online Banking
  • A simple re-enrollment process is required to access online banking. View Video
  • To login for the first time after the upgrade, select “Enroll in Online Banking” from the login screen. On mobile this is below the login fields, and on desktop there is a button in the top right of the screen.
  • You will need to set up a new password during re-enrollment.
  • Be aware that you must have a unique email address to access online banking. Learn More
  • One login allows you to easily toggle between your personal and business relationships. View Video
  • Cash Management customers will still utilize the PeoplesOnline Cash Management platform.

Mobile Banking
  • Our mobile app got an upgrade! The mobile app automatically updated if you had auto-updates on for your apps. If not, you will need to update the new app manually by visiting the app store that corresponds with your device’s operating system.

Zelle
  • Zelle is no longer available. We have a new person to person payment platform.​ View Video

Bill Pay
  • Bill Pay screens have a different look and additional features.

Telephone Banking
  • Re-enrollment is required. 
  • Telephone Banking is accessed by calling 877.888.1388.
  • The menu options have changed.

Statements
  • Paper statements and eStatements have a new look. 
  • Your first statement after June 23 will cover activity from June 19 through your normal statement date.
  • You will receive statements going forward on your normal schedule.
Quicken/Quickbooks
  • For continued operation of Quicken and QuickBooks software, you will need to take action after June 23. Learn More
  • Direct Connect is no longer available and you will now use Web Connect to download your transactions.

Debit Card and Account Numbers
  • No need to order new checks or a new debit card. All your information remained the same.

Great News! Some things will be even more Simple

  • Manage your financial goals with Savings Folders and Goal Tracking capabilities in Online and Mobile Banking.
     
  • Maximize your savings by automating transfers when your checking account balance gets too high or low. Set a minimum and maximum balance threshold and funds will automatically be transferred in or out based on your own personalized rules in Online and Mobile Banking.
     
  • Experience a simplified external transfer setup with instant addition of your accounts at other financial institutions with no micro deposits through Plaid.
  • Review your mobile deposit activity with the ability to view your mobile deposit limits and availability.
     
  • Check images from deposits made at a banking center or through mobile deposit are now available in online banking.
     
  • Our Customer Solutions Center hours have expanded. Services are available Monday through Friday 8:00 a.m. to 10:00 p.m. and Saturdays and Sundays 10:00 a.m. to 2:00 p.m.
     
  • No more Balance Transfer Fees on automatic overdraft protection from your savings account.

Instructional Videos

Learn more about the new Online Banking system and its functionality with short videos.

Online Banking Dashboard Overview

Online Banking Re-Enrollment

Manage My Debit Card

Pay a Person

Adding External Accounts

View Account & Routing Number

Switching Between Personal & Business Accounts

Frequently Asked Questions

 

What is this system upgrade all about?
We upgraded the technology behind your accounts, transactions and everyday banking to a smarter, more intuitive platform designed to meet your needs.  The new system provides a faster, easier, and more secure solution for your banking. 
What benefits will I see from the new system?
We're confident that the new system will deliver a simpler, more intuitive experience. Some of these benefits include the following:
  • Enhanced fraud protection for all transaction types.
  • Innovative online banking features like dynamic savings goals tools and spending categories.
  • One-touch card controls, which makes managing your accounts easier than ever.
  • Ability to track mobile deposit limits and view mobile deposited check images directly in online banking.
  • You can set up customized balance transfers to help you manage your savings strategy.

This upgrade provides a faster, smoother, and more secure experience, all while staying true to our promise of Real. Simple. Banking.

Did my account number change?
Your account numbers stayed the same.
What if I share an email address with another online banking user?
For enhanced security, it is required that each online banking user has their own, unique email address. If you share an email address with another person within online banking, you will not be able to access your online banking. If you did not update your email address prior to June 18, and you share it with another user, you will be required to contact our Customer Solutions Center for assistance. You will then need to register for online banking as a new user.
What happened to my established wire transfer payees in online banking?
If you saved the information of one time or repeat wire transfer payees in online banking in the previous system, you will need to re-enter the payee information. This information was not carried over from the previous system.
Will I need to re-enroll in Online Banking?
When you access online banking for the first time after the transition, you’ll be asked to authenticate yourself by answering a few questions. From there, you will be prompted to update your password to access the new Online Banking platform. View Video

Note: users that have not logged into their online banking account since January 1, 2024, were not converted to the new online banking system and will need to enroll in this service.
Will I need to update the Mobile Banking app?
If you have auto-updates enabled on your smartphone, the new app was automatically delivered to you. If you do not have auto-updates enabled, or if you experience difficulty launching the new app, you will need to visit the app store that corresponds with your device’s operating system to update the app manually.
Will I need to re-enroll in Telephone Banking?
If you are a user of Telephone Banking, you will need to re-enroll. The menu options may be different, so be sure to follow the phone prompts carefully.

Our new system will be available on June 23, if you encounter any issues or have questions during this process, our team is here to help you every step of the way. You can access Telephone Banking by calling 877.888.1388.
How were my accounts affected after the upgrade?
Your accounts didn't change. Your account numbers, debit card number and card expiration date remained, and you can continue to use the same checks. Some of the services attached to your accounts, like online banking, bill pay, and person-to-person payments changed. We have provided more details about these changes below.
Will there be any change to my online banking?
There is a change to the look and feel of the online banking and bill pay screens, and our person-to-person payment option (Zelle) has been replaced with a new person-to-person payment option.

If you bookmarked the previous online banking login page, this will no longer work. You will need to go to bankatpeoples.com to login for the first time after the transition and bookmark the new login page. Be sure to delete the old bookmark.
  • If you share an email address with another person within online banking, you will not be able to access online banking. You will need to contact our Customer Solutions Center at 877.888.1388 to update your email address before you can register for online banking.
  • Eighteen months of statements are now available in online banking. June statements will not be available in online banking until early July. An interim statement was processed on June 18 covering activity from the last statement date through June 18. Your next statement will arrive on your normal statement date and will cover activity after June 18 through your next statement date.
  • Check images prior to June 18 will not show in online banking on June 23. Check images will still be available on prior month’s statements.
How will I access online banking after the upgrade?
You can access online banking through the bankatpeoples.com website or from the new mobile app. Upon your first login, you will be prompted to complete an enrollment process and authenticate yourself using information known to you (View Video). Once you have successfully authenticated your information, you will be prompted to set a new password. All users will enter their personal information during the enrollment process. This is true for both personal and business accounts with online banking access.

During the first login after the upgrade, you will be presented with a current Online Banking Agreement. This must be read and acknowledged before proceeding to the new online banking home screen.

If you have online banking access, but do not have a social security number, separate instructions with initial login instructions will be provided to you through your email address on file with us. This email will have a link that is specific to each user and should not be forwarded or shared.
I own or have access to a business account through online banking, how will the changes to online banking apply to me?
All online banking changes will apply to business account owners, or individuals with access to a business account online. If you had a separate login for your personal accounts and your business accounts on the previous system, you will now be able to log in with one sign-on and be able to see all accounts that you hold with us. The new system allows all users with both personal and business accounts to toggle easily between business and personal accounts directly from the home screen.

Note: If your business is enrolled in our cash management online banking system there was no change to the system you use to access online banking.
Will I need to re-input my payees within Bill Pay?
You will not need to re-input your payees into Bill Pay.
Will my Quicken/QuickBooks access change?
For continued operation of Quicken and QuickBooks software, you will need to take action after June 23. Direct Connect will no longer be available and you will now use Web Connect to download your transactions.

Important Instructions for Quicken & QuickBooks Users:

Quicken Conversion Instructions
QuickBooks Conversion Instructions
What happened to my established wire transfer payees in online banking?
If you had saved the information of one time or repeat wire transfer payees in the previous online banking system, you will need to re-enter the payee information. This information was not carried over. On June 23, you will be able to resume wire transfers through online banking.
What if I have more questions?
We're here to help. You may contact our Customer Solutions Center at 877.888.1388 or visit one of our convenient banking centers.